New puppy class starting Wednesday 5th November for puppies up to 4 months old

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Privacy Policy

Here’s a draft Privacy Policy tailored for www.thedoglab.co.uk. It’s written in clear, professional language while being approachable (fits your formal/casual style). You’ll want to have it checked by a solicitor if you need watertight compliance, but this will cover the key bases for a small UK-based business:

Privacy Policy

The Dog Lab
Effective Date: 

At The Dog Lab, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.thedoglab.co.uk) or use our services.


1. Who We Are

The Dog Lab is a UK-based dog training, daycare, and home-boarding business. References to “we”, “our”, or “us” in this policy mean The Dog Lab.

Our contact details are:
📍 Location: OX7 6NA
📧 Email: laura@thedoglab.co.uk
📞 Phone: [Insert Contact Number]


2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, address, and contact details.
     
  • Pet Data: Information about your dog(s), including age, breed, health, and behaviour.
     
  • Booking Data: Details of training sessions, boarding, or daycare bookings.
     
  • Payment Data: Payment information (handled securely via our payment provider – we do not store card details).
     
  • Website Data: Technical data such as IP address, browser type, and how you use our site (through cookies or analytics tools).
     


3. How We Use Your Information

We use your personal data to:

  • Provide training, boarding, and daycare services.
     
  • Manage bookings and payments.
     
  • Communicate with you about services, updates, and relevant information.
     
  • Ensure the safety and wellbeing of your dog(s).
     
  • Improve our website and customer experience.
     
  • Meet legal, regulatory, or insurance obligations.
     

We will only use your data where the law allows us to – usually because it is necessary for providing our services, you have consented, or we are required to by law.


4. How We Share Your Data

We do not sell or rent your data. We may share it with:

  • Service providers (e.g. payment processors, website hosting).
     
  • Veterinary professionals (in emergencies concerning your dog).
     
  • Legal or regulatory authorities if required.
     

All third parties are required to respect the security of your data and use it only for the agreed purposes.


5. Cookies & Website Data

Our website uses cookies to improve user experience and track site performance. You can control or disable cookies through your browser settings. Please note that some features of our website may not function properly without cookies.


6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or insurance requirements.


7. Your Rights

Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the right to:

  • Access the personal data we hold about you.
     
  • Request corrections to your data.
     
  • Request erasure of your data (where legally possible).
     
  • Restrict or object to processing.
     
  • Request transfer of your data to another provider.
     

If you wish to exercise any of these rights, please contact us at [Insert Contact Email].


8. Security

We take reasonable steps to protect your personal data from loss, misuse, and unauthorised access. However, please note that no method of transmitting data online can be 100% secure.


9. Third-Party Links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We are not responsible for their privacy practices, and we encourage you to read their policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date”.


11. How to Complain

If you have any concerns about how we handle your data, please contact us in the first instance. If you are not satisfied, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

📧 Contact Us:
If you have any questions about this Privacy Policy, please email us at [Insert Contact Email].

Would you like me to also draft a Cookie Policy to sit alongside this (often required in the UK if you’re using analytics, booking systems, or payment providers)?

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The Dog Lab

Churchill OX7 6NA

07457404490

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